Watch how to measure SOC team performance and identify specific bottlenecks.
You may have heard about vanity metrics. Vanity metrics make you look great but in fact are easy to manipulate, don’t tell the complete story, and, for the most part, are not actionable. These misleading metrics often make it to the management dashboards but do not help improve team or organizational performance. Hear some alternative thinking about SOC KPIs focusing on measuring and improving people performance in SOCs in the on-demand webinar.
